Success Stories - Sai Faye The Hawker Barista 小贩咖啡师蔡逢惠

Do you love coffee?

Coffee Break commenced its operations in 1935 through the efforts of Miss Sai Faye’s grandparents. Today Miss Sai Faye, a young and vibrant third-generation business owner, has brought about innovation that has given rise to a new and successful sustainable business model for Coffee Break.

Coffee1

 

 

 

 

 

 

 

 

 

Sai Faye’s goal was to simplify and streamline the processes that her grandfather and father had created and thus improving production efficiency. Sai Faye and her team went about adopting new technology such as a Digital POS System and a Kitchen Display System which aided in speeding up the ordering process.

During the Circuit Breaker in 2020, Sai Faye increased Coffee Break’s presence through social media and E-Commerce platforms. They onboarded E-Commerce sites such as Lazada, RedMart, and Shopee which provided an end-to-end solution from listing to payment to delivery.

Coffee2

 

 

 

 

 

 

 

 

 

Coffee Break also enhanced their product packaging where orders are now sent using glass bottles instead of plastic cups which had made delivery cumbersome as they resulted in spills.

Sai Faye’s positive attitude and her willingness to adopt digital solutions increased the awareness of Coffee Break’s business operations and thus successfully adapting to the current market trends and staying relevant while retaining their traditional identity.

Coffee3

 

 

 

 

 

 

 

 

 

你喜欢咖啡吗?

在蔡逢惠的祖父母的努力下,咖啡快座于1935年开始运营。如今,年轻且充满活力的第三代企业主蔡逢惠带来了创新,从而为咖啡快座带来了一种新的成功的可持续商业模式。

蔡逢惠的目标是简化祖父和父亲创建的流程,从而提高生产力。蔡逢惠和她的团队开始采用新技术,例如POS数码系统和厨房显示系统,以帮助加快订购过程。

Coffee4

 

在2020年的阻断措施期间,蔡逢惠通过社交媒体和电子商务平台提高了咖啡快座的影响力。他们加入了Lazada,RedMart和Shopee等电子商务站点,这些站点提供了从下单到付款再到交付的解决方案。

咖啡快座还增强了产品包装,现在使用玻璃瓶而不是塑料杯发送订单。由于会造成溢漏,塑料杯使交货变得麻烦。

蔡逢惠的积极态度以及她采用数码解决方案的意愿,提高了顾客对咖啡快座业务运营的认识,从而成功地适应了当前的市场趋势,同时保留了其传统性。

Coffee5

 

 

 

 

 

 

 

 

 

Outlet Location:

Amoy Street Food Centre, 7 Maxwell Road, #02-78, Singapore 069111

Hong Lim Food Centre, 531A Upper Cross Street, #02-41 Singapore 051531