Success Stories - Sai Faye The Hawker Barista 小贩咖啡师蔡逢惠
Do you love coffee?
Coffee Break commenced its operations in 1935 through the efforts of Miss Sai Faye’s grandparents. Today Miss Sai Faye, a young and vibrant third-generation business owner, has brought about innovation that has given rise to a new and successful sustainable business model for Coffee Break.
Sai Faye’s goal was to simplify and streamline the processes that her grandfather and father had created and thus improving production efficiency. Sai Faye and her team went about adopting new technology such as a Digital POS System and a Kitchen Display System which aided in speeding up the ordering process.
During the Circuit Breaker in 2020, Sai Faye increased Coffee Break’s presence through social media and E-Commerce platforms. They onboarded E-Commerce sites such as Lazada, RedMart, and Shopee which provided an end-to-end solution from listing to payment to delivery.
Coffee Break also enhanced their product packaging where orders are now sent using glass bottles instead of plastic cups which had made delivery cumbersome as they resulted in spills.
Sai Faye’s positive attitude and her willingness to adopt digital solutions increased the awareness of Coffee Break’s business operations and thus successfully adapting to the current market trends and staying relevant while retaining their traditional identity.
Amoy Street Food Centre, 7 Maxwell Road, #02-78, Singapore 069111
Hong Lim Food Centre, 531A Upper Cross Street, #02-41 Singapore 051531